All online reviews
in only one place

Customers and prospects evaluate your services on a multitude of review sites and social media platforms. Protect your digital reputation by quickly getting your new ratings and react optimally to them. stadtbekannt includes all your online reviews in just one place so you can directly evaluate and comment them.

React correctly
to your customers' feedback

Positive reviews attract customers to your business. Negative reviews scare away prospective and even existing customers. However, there are rarely enough resources available for the necessary processing of customer opinions. stadtbekannt supports you in reacting correctly and appropriately to any feedback in order to protect your reputation – directly from our tool.

90% of all prospects read online reviews and trust them just as much as recommendations from family and friends.

How to get online reviews
from your customers

On the web, the recommendation of a satisfied customer is the most effective advertisement for your brand. But how can customers be encouraged to leave a review? And how can you spread the received feedback as widely as possible? stadtbekannt helps you to get reviews and to use them in the best possible way.

Use the reputation management tool like an tsunami warning system

The online reputation management tool of stadtbekannt is the early warning system for chain stores, companies with many locations and franchisors. You have a central access to the lisitngs of all of your locations and can immediately find out if anything goes wrong. All customer ratings are reported directly to you and can be conveniently retrieved at any time via the web app. So you can react immediately and protect the online reputation of your brand.

Your brand has many locations?
With every additional location, the effort to keep your reputation in view increases. We will help you!

Any questions?

1. Why are online reviews so important for my business today?
Online reviews are the digital equivalent of personal recommendations. Over 90% of customers read reviews before deciding on a service provider. A positive reputation not only builds trust, but is also one of the strongest factors for your local ranking on Google.
2. How can I keep track of things when I am rated on many different portals?
This is exactly where we come in. Instead of logging into Google, Facebook, or industry portals individually every day, we bundle all feedback centrally in our software. You can see immediately when a new review comes in and respond to it right away.
3. Can negative reviews simply be deleted?
Reviews can only be deleted if they violate the portal's guidelines or applicable law (e.g., insults or fake reviews). We can help you have such unauthorized content reviewed. However, it is much more important to have an active strategy for continuously collecting genuine, positive feedback from satisfied customers.
4. What does my reputation have to do with AI?
AI systems such as ChatGPT or Google AI prefer to recommend companies that have a high “sentiment analysis” rating. This means that the AI recognizes whether customers are predominantly positive about you. Excellent reputation management is therefore your ticket to being recommended by AI as a top choice in your region (e.g., Neuss or Düsseldorf).
5. Do I have to reply to every review?
Yes, ideally. Responding to a positive review shows appreciation. Responding objectively to criticism shows potential new customers that you deal with problems professionally and are interested in finding solutions. We can help you formulate the right response.

Are your interested to learn more about stadtbekannt?
Don't hesitate to contact us!

    We are here

    Our office is always open for a chat and a good cup of coffee!

    +49 2131 59 899 40

    info@stadtbekannt.io


    Einsteinstraße 49

    41464 Neuss

    Germany

    How can we assist you?

    What can we do for you?

    When shall we meet online?

    Simply arrange an online appointment and get in touch with us at the requested time.
    Arrange your appointment

    Your company + stadtbekannt =

    What are you interested in?

    We are here

    Our office is always open for a chat and a good cup of coffee!

    +49 2131 59 899 40

    info@stadtbekannt.io


    Einsteinstraße 49

    41464 Neuss

    Germany

    How can we assist you?

    What can we do for you?

    When shall we meet online?

    Simply arrange an online appointment and get in touch with us at the requested time.
    Arrange your appointment

    Your company + stadtbekannt =

    What are you interested in?